Cancellation policy

We understand that plans can change. You can cancel your order under the following conditions:

1. Before Dispatch

You may request a cancellation before your order is dispatched.
To cancel:
Email us at: shopbekoo@gmail.com
Or contact us on WhatsApp or phone at:6296839039
Include your order number in the message

If your order is not packed or shipped, we will cancel it and issue a full refund within 1–2 business days to your original payment method

Note
We do not accept cancellations via Instagram, Facebook, or any unofficial channel

2. After Dispatch

Orders cannot be cancelled once shipped
If you still want to cancel, accept the delivery and request a return under our Return and Refund Policy

3. COD Orders

COD orders may need confirmation by phone, SMS, or WhatsApp
If not confirmed, the order may auto-cancel after a few hours
Multiple COD cancellations may lead to removal of COD as a payment option for future purchases

4. Prepaid Refunds

If a prepaid order is cancelled before dispatch, we refund to the original payment method
Refunds reflect in 3–7 business days based on your bank

5. Seller-Initiated Cancellations

We may cancel your order if
The product is out of stock
Your address is invalid or incomplete
Your order is flagged as high-risk by our payment system

In these cases, you will be informed and refunded if payment was made

6. Need Help

Email us at-shopbekoo@gmail.com
Call or WhatsApp us at-6296839039
Support hours are Monday to Saturday, 10 AM to 6 PM